What Technical Support and SLA options does Techbyte Asia-Pacific provide? - Powered by Kayako Help Desk Software
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What Technical Support and SLA options does Techbyte Asia-Pacific provide?
Posted by Dayan D. Jeremiah, Last modified by Dayan D. Jeremiah on 30 June 2017 10:38 AM

All services purchased from Techbyte Asia-Pacific are entitled to FREE Telephone, Ticket and Live Chat technical support subject to the conditions detailed below.

Our FREE Telephone, Ticket and Live Chat technical support is available from Monday to Friday between 8AM and 6PM only. Remote, After-Hours, Weekends and Public Holidays are excluded and if support is required outside of the coverage period you will be billed at the prevailing hourly rates. Response times for FREE technical support is within 24 hours of receipt of your support request.

Techbyte Asia-Pacific also offers a range of comprehensive SLA's and optional services designed to meet your business needs. The SLA's we offer are defined in the enclosed PDF file. If you would like to renew your license, sign up for an SLA or request more information on our SLA's please email Techbyte Asia-Pacific Sales.



Attachments 
 
 MY_SUPPORT_POLICY.pdf (20.77 KB)
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